Frequently Asked Questions
How do I get a replacement certificate?
Contact the centre where you studied and ask them to submit a Replacement Certificate Request form to apt awards. If the centre is unable to help you then you can submit a Learner Replacement Certificate Request Form.
Where can I study a Certa qualification or course?
Certa qualifications and accredited courses are offered at many colleges, schools, training providers and other organisations. We can research Certa Centres in your area that may deliver qualifications or courses that you are interested in. Please email firstname.lastname@example.org
What are Levels, Credits, GLH and TQT?
An indication of the relative demand, complexity and/or depth of achievement, and / or the autonomy of the learner in demonstrating that achievement.
An award made to a learner in recognition of the achievement of the designated learning outcomes of a unit.
The number of credits that may be awarded to a learner for the successful achievement of the learning outcomes of a unit as above
Guided Learning Hours (GLH)
GLH are defined as the number of hours of teacher-supervised or directed study time required to achieve a qualification or unit of a qualification. Each unit is assigned credit values and GLH in accordance with Regulated Qualifications Framework (RQF) guidance.
One credit is 10 notional hours of learning.
Total Qualification Time (TQT)
TQT includes GLH, assessment and self-directed study time - indicating the size of the qualification by the total amount of time a learner is expected to take.
How will learning be assessed?
Your tutor will tell you more about how your learning is to be assessed. On most courses your work will be assessed throughout the duration of your course by your tutor and this does not involve exams. E.g. your coursework that you produce such as computer printouts, projects or paintings will show you and your tutor what you have learnt.
How do I get my certificate?
The centre where you are learning is responsible for registering you with Certa. The centre notifies us of your achievement and we will then issue your certificate, which your centre will forward to you.
What if I am moving part way through my learning?
Certa credits are nationally recognised as part of national qualifications. This means that if you move to another part of the country your credits can move with you and you can achieve more credits at your new location with a new centre.
Where can I find out more about 24+ Advanced Learning Loans?
The Government is introducing student loans for learners aged 24 and above in further education and training, studying at Level 3 and above, including Access to HE courses. They will be called 24+ Advanced Learning Loans and will apply to those starting their course on or after 1st August 2013. These loans will replace government grants for this group of learners.
Click here to view more information on 24+ Advanced Learning Loans.
Who can I contact for career and course information?
The National Careers Service is dedicated to helping learners get the advice they need for future skills, careers, work and life choices. NAS will help learners develop career with specially designed tools to help moving on in careers, or get a foot on the job ladder.
How can I make an appeal or complaint?
If you as a learner have a complaint or want to make an appeal against an assessment decision, you will initially need to contact your learning provider and follow their formal complaints and appeals process.
If you are unhappy with the outcome please call Certa on 01924 434600 for further guidance.