Complaints

Please read the Certa Procedure before submitting an online Complaint - Click Here

Name of person completing form:*

Email:*Must be a valid email address

Telephone number:*

Please tick the statement that represents you * I am the person making the complaint I represent the person making the complaint I am a Centre Representative Other (please provide further details)

If other provide details:

Name(s) of person(s) actually making the complaint, learner number(s) if known/relevant, contact telephone number(s):*

If you are an individual please provide the address to which correspondence should be sent:

Address:

City:

Postcode:

If you represent a Centre please provide Centre name, address, telephone number:

Centre name:

Address:

City:

Postcode:

Phone:

Please tell us the nature of your complaint including what it is about, where it occurred and the date it occurred. Please attach this information as a separate document:*Maximum filesize: 50 MB

Please state whether or not you have complained to anyone else previously about this occurrence. If you have, please provide details including to whom you complained and where they work, how you complained, e.g. face to face, by email, telephone or in writing, the date you complained, and what was done about your complaint. Please attach this information as a separate document:Maximum filesize: 50 MB

What is 3+2?*

This field should be ignored by legitimate enquiries