Malpractice & Maladministration


Please scroll down for downloads relating to malpractice and maladministration.

Malpractice and maladministration can be deliberately or inadvertently committed by learners or staff. It can be difficult to deal with and it is better to avoid or prevent it.


Malpractice covers deliberate behaviour that can be deemed unethical or immoral, such as cheating in an examination, deliberate copying of another’s work (plagiarism), falsifying or tampering with assessed results, and any neglect or default practice that will compromise the integrity of Certa qualifications.

Staff malpractice includes non-compliance as well as professional misconduct. Learner malpractice includes misconduct, collusion and plagiarism, where a learner submits someone else’s work as if it is their own.


Maladministration covers negligent, dishonest or poorly informed behaviour that results in procedures that may compromise the integrity of assessment, such as inaccurate production of assessment records, failure to follow procedures or to maintain appropriate records, incorrect recording of assessment decisions or failure to keep assessment papers or mark schemes secure.

Responding to alleged malpractice


Centres must have robust policies and procedures to deal with malpractice and maladministration including plagiarism. Centres must inform Certa of the outcome of all cases dealt with formally under Centre procedures.