Charging, Services and Key Documents
Certa Centre Handbook
The Certa Centre Handbook tells you everything you need to know about being a Certa Recognised Centre. It contains important sections relating to your curriculum offer, assessment methodologies,key policies and processes. There are also useful appendices relating to the Centre Agreement and a glossary of terminology, which you will find invaluable!
Certa Service Standards
Our Commitment to You
Qualification certificates: Learners who achieve all Units within a Qualification and meet the criteria for successful completion of a Qualification will be awarded a Qualification Certificate within 20 working days of receipt of the completed RAC.
Unit certificates: Certa will issue certificates for learners who have successfully completed Unit(s) within 25 working days of receipt of the completed RAC form. The certificate will show the course title, the Unit title, credit value and level of the Unit(s) achieved by the learner.
Replacement certificates: On receipt of a Replacement Certificate form, Certa will authenticate the claim and a replacement certificate will be issued within 10 working days of receipt of the request.
Appeals: Certa will normally respond to formal appeals within 30 working days of receipt of the appeal. For further information please go to Appeals.
Complaints: Certa will normally respond to formal complaints within 30 working days of receipt of the complaint, unless the issue is complex, in which case Certa will inform the complainant of the likely time scales. For further information please go to Complaints.
What We Require from You
Achievement: Centres should return an accurately completed RAC as soon as possible following verification; however this must be within 12 weeks of the end date of the course at the latest.
Appeals: Learner appeals (following unsuccessful appeal to their Centre) should be submitted within 10 working days of receipt of the Centre decision. Centre appeals should be made within 10 working days of receipt of the relevant report. For further information please go to Appeals.
Complaints: Learner complaints (following unsuccessful complaint to their Centre) should be submitted within 10 working days of receipt of the Centre decision. Other complaints should be submitted within 25 working days of the incident. For further information please go to Complaints.
Quality Assurance: Centres to complete actions set as Conditions by the deadline listed in the Centre Monitoring Visit Report. For further information please go to Centre Monitoring Visits.
Registration: For short courses (duration 15 weeks or shorter) Centres should register learners within 25 working days of the start date of the course.
Registration: for all other courses, Centres should register learners within 40 working days of the start date of the course.
Please note: A late registration fee of £50 per learner will be charged for all registrations that fall outside the above time frames.
I just wanted to say a big thank you for all your support over the registration via the Portal, of the new Community Organisers cohort. I am especially grateful for you being so patient and for your flexibility and helpfulness to ensure that deadlines are met.Qualification Search